Join the EV revolution

Electric Miles is a cleantech company developing the world’s most intelligent Internet of Energy (IoE) electric vehicle charging solution. We connect EV and home batteries with the best computer intelligence to help users save energy costs, be more efficient, and reduce overall energy.

Why join the fastest growing EV startup?

 

Motoring is on the verge of a massive transformation.

By 2030 it’s estimated that there will be nine million electric vehicles –EVs on the UK’s roads. Charging them will put a significant strain on the National Grid

It’s predicted peak demand will increase by about a third. It’s critical we manage EV charging to protect the Grid from an electricity crisis.

From June 2022, the UK government has mandated that every charger sold must be Smart and pre-set to not charge at peak time, Charger Manufacturers will have to comply or face hefty fines. In the midst of this change – the EV driver is left confused, inundated with apps that still don’t fundamentally solve their problem.

Electric Miles is uniquely positioned to take advantage of this revolution. Come join us to solve one of the greatest challenges this decade. We have signed contracts for over 50,000 chargers on our platform in the next 3 years. We have a great team of 15 with vast experience and expertise in Energy, Software, and Venture Building. We are a member of the government’s EV task force and we won an award for being the most innovative EV product in the UK. As a result, we are in a great place to be the leader in SMART charging and Grid flexibility Management not just in the UK but across the world.

We recently closed our Seed funding round with 3 rounds previously closed and have growth projections to have 500k users globally to help scale EV charging.

London, UK
Platform Support Executive (entry level)
Job Description:

Platform Support Executive (Entry-level):

  • Become a platform super user, building productive relationships with team members and clients
  • Starting salary of £20,000 – £24,000 with office / home working options, medical insurance and laptop

Are you a proactive person who can work on their own initiative?  Are you ready to use your excellent communication skills to help customers overcome problems?

We’re looking for a confident and curious person for a new platform support role with a leading tech platform. This company have built an Open Charge Point Protocol compliant platform for charger manufacturers, vehicle manufacturers, installers, utilities and grid operators.

They need YOU to help lead a team to help their customers overcome issues.

 

Platform Support Executive (Entry-level) role overview:

You will provide End User customer support using electronic media, i.e. email, Zendesk, and social media to the highest service standards.

Utilising your customer service expertise, you will play a vital hands-on role in helping customers, providing insightful solutions, training customers (over the phone and online) and building close customer relationships.

 

This role is hybrid and the successful candidate will be expected in our Marylebone office a couple of times per week.

Platform Support Executive (Entry-level) responsibilities:  

💻 Provide live chat support to installers and Electric Vehicle drivers

📈 Working with IT to produce customer billing reports for customers

🤝 Working with customers to address queries – be the initial point of contact

Technical Helpdesk Support must-haves:

  • Experience with customer support and administration
  • Experience in the use of Microsoft Office (especially Excel, Word and Powerpoint)
  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
  • Strong written and verbal communication skills

Technical Helpdesk Support benefits:

  • Discretionary performance bonus (up to 10%)
  • Medical insurance
  • Laptop of your choice

If you’re a confident self-starter looking to jumpstart your platform support career – apply to this Platform Support Executive (Entry-level) role today! 

To apply:

To apply for this role simply e-mail your CV and cover letter to robin@electricmiles.co.uk